Refund and cancellation policy

Canceling a subscription

Starter, Team, and Scale renew monthly; Enterprise renews annually. You can cancel in the Paddle customer portal opened from Runliant's Account and billing page. Cancellation normally takes effect at the end of the current paid billing period, after which the subscription will not renew.

Refund requests

Paddle.com, as Merchant of Record, handles payments, taxes, receipts, refunds, and payment disputes. You may request a refund for duplicate or unauthorized charges, inability to access the service after payment, or where required by applicable law. Eligibility and the refund route are governed by Paddle's buyer terms, checkout disclosures, and applicable law.

How to request a refund

Use the support link in your Paddle receipt or customer portal and include the transaction ID. Runliant Support can also help locate the subscription. Never send a full card number by ordinary email.

Statutory rights

This policy does not limit mandatory cancellation, withdrawal, refund, or dispute rights under applicable consumer law. If there is a conflict, applicable law and Paddle's obligations as Merchant of Record prevail.

Runliant Support: support@runliant.com